Operations Manager in Varanasi
A leader, responsible for managing the Hotel Executive team and overall resort / hotel targets to deliver an excellent Guest Experience while managing profitability and guest satisfaction.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of organisation work together to achieve brand positioning and success. Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Education And Experience
• 3-year degree from an accredited university in Hotel Management, or related major; 15 plus years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
• Experience of working in North India will be preferred
• Experience of working in an International brand will be an advantage
• Ability and willingness to work flexible hours including weekends, holidays and late nights
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates organisation’s strategic plan into one that can be executed on property.
Sales & Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with team
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates succession plans for future job openings; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
All employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community.
F&B & Banqueting Management
The candidate shall be responsible for managing all F&B operations and for delivering an excellent guest experience
Company/Brand Policy, Procedures, And Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
The ideal candidate has:
1. A university degree in hotel management or a related field
2. At least 10 years’ experience in the hotel industry, with significant luxury and wellness experience ideally including experience in remote locations
3. At least 3 years of experience as a Operations Resort Manager or equivalent position
4. An interest in living and working on-site in a stunning location
About Leisure Hotels Group
Leisure Hotels Group is an experiential luxury resort chain in North India and the largest across the state of Uttarakhand. Since its foundation in 1989, the group has had the chance to serve amongst the most discerning travelers in Uttarakhand, Himachal Pradesh, Goa & Uttar Pradesh at 18 locations.
The group’s portfolio of 27 properties includes smart business hotels, boutique resorts, bespoke villas and luxury camps offering leisure, adventure, wilderness, wellness & spiritual experiences. The group intends to continue delivering an old-fashioned style of award-winning and full-hearted services at the core of its customer delight experience.